Trammell Crow / Group Health

The Open Organization
1700 7th Avenue, Suite 116, PMB 386
Seattle, Washington 98101

RE: The Open Organization Leadership Development Process

On May 3, the Trammell Crow accounting team on the Group Health Cooperative account celebrated the completion of their departmental plan, including departmental and individual goals and individual development plans for the year 2000. Each member of the accounting team is now pushing the envelope to achieve those goals and working to develop their individual skills. The accounting team is working together, helping each other when appropriate, and displaying a synergy that has not previously existed. This accounting team is far more effective and efficient now then since their transition to Trammell Crow in October 1998.

My participation as the leader in establishing the accounting team's departmental plan was very challenging and most rewarding. The leadership skills I embraced to accomplish this plan were learned during The Open Organization's Leadership Development Process (The Process) I participated in over the last three months. Leading the development of departmental plans was only one of the many skills I learned during The Process. I will focus on the balance of my experience in the remainder of this letter.

The Process was intense and overwhelming at times. It forced each participant to "push the envelope". As a result we learned to work more efficiently, to work together and to leverage each leader's expertise in achieving our goals. Although the short time frame was tough, I would recommend the time frame be upheld.

The Process forced me to look at both my career and personal goals. It helped me to relate the two and to refocus on what I want to achieve in my life.

The Process was instrumental in building a more cohesive management team. It made each of us better leaders, team players, and employees.

The Process provided me with new management tools and developed others. The role-playing we participated in was very useful and a great learning tool.

The Process provided me skills and tools which I will utilize in my daily leadership functions and will take with my in any new leadership role I may move into.

The intensity of The Process was vastly overcome by the rewards I am receiving now and will receive in the future. If I had the opportunity to participate in The Process again I would jump on it. The Process is a valuable tool for any organization working to develop a team of leaders and take their business to the next level.

I thank you for the opportunity to participate in The Process and look forward to putting my learning to use in many different areas of my career and personal life.

Sincerely,

TRAMMELL CROW COMPANY

Jackie Wilsey

Controller

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